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Expanding Our Organisational Digital Capability

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Digi Skills is an employability and digital training agency that supports those that have low digital skills or those that are furthest from the job market. As a business, we work within our communities to upskill those that are entering into employment, changing jobs, or simply wanting to upskill themselves to be more connected and educated. Our aim is to reduce the digital divide by giving everyone the chance to learn new digital skills.

What we do:

We have been extremely successful at delivering digital training workshops and 1-1 support to over 5000 people on over 100 different topics over the last 7 years. These workshops include:

  • How To Get Online
  • Online Safety & Scam Awareness
  • Careers – Creating a Digital CV and Cover Letter
  • Video Interviews and Video Calling
  • How To Work From Home
  • How To Build A Business
  • Staying Organised With Emails And Calendars
  • Improving Your Health Online
  • Managing Your Money
  • Using Public Services

 

Over the last two years, we have seen the demand for our services sore as Covid19 changed the digital landscape forever. This included how people apply for jobs, how and where we work, and how we can safely stay connected to our friends, family, and work colleagues.

 

Why we needed to increase our digital capability:

As an organisation we needed to be able to strategically engage with past and future attendees and offer further support & digital skills training. We knew that our learners wanted more support and we wanted to be able to help them, and follow their journey. We also wanted our organisation to be more sustainable, increase our organisation’s digital capability and improve our own use of technology. Good Things foundation helped make this a reality.

With the support from the BT Digital Capability fund and Good Things Foundation we were able to develop, test and deliver an idea to make our organisation become more effective and efficient for our learners and staff. This included:

  • Creating a centralised platform and introducing a new CRM (Customer Relationship Management) system
  • Create a social media strategy for retargeting previous learners with updated information and new courses available for further learning
  • Execute a marketing strategy with selected user groups. Educate and inform our community on further signposting and courses available

 

This project helped us re-engage previous learners and support our staff to understand the previous learner’s goals and future ambitions. This also helped reduce administration time and improve the customer/learner journey. We were also able to effectively recruit new learners via social media advertising and email campaigns by strategically creating tailored messages that would spark the interest of each user group and demographic. We were also able to inform our volunteers and digital champions of events and workshops that were available in their area so they could inform those that may not be connected online YET!

 

What we achieved together:

We achieved amazing results with some learners getting new jobs, older adults getting online for the first time, some even learning how to use a tablet and send an email for the first time. School kids getting an injection of inspiration to open their eyes to a world of possibility and other diverse groups learning how to video call their families that live all over the world. Reducing the administration time and working smarter as an organisation allowed us to expand and win new business and also have a bigger impact within the community.

 

What’s Next:

Moving forward we hope to build on the great work that Good Things Foundation has helped us create and expand our digital skills resources, support, and digital capability. If anyone Northern Ireland area needs support with digital skills training as an individual, community group, or business please feel free to get in touch.

 

COVID-19 has accelerated three broad trends that may reshape work after the pandemic recedes

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COVID-19 has accelerated three broad trends that may reshape work after the pandemic recedes

The pandemic pushed companies and consumers to rapidly adopt new behaviours that are likely to stick, changing the trajectory of three groups of trends. We consequently see sharp discontinuity between their impact on labour markets before and after the pandemic.

 

1. Remote work and virtual meetings are likely to continue, albeit less intensely than at the pandemic’s peak

 

Perhaps the most obvious impact of COVID-19 on the labour force is the dramatic increase in employees working remotely. To determine how extensively remote work might persist after the pandemic, we researched its potential across more than 2,000 tasks used in some 800 occupations in the eight focus countries. Considering only remote work that can be done without a loss of productivity, we find that about 20 to 25 percent of the workforces in advanced economies could work from home between three and five days a week. This represents four to five times more remote work than before the pandemic and could prompt a large change in the geography of work, as individuals and companies shift out of large cities into rural areas and small towns. We found that some work that technically can be done remotely is best done in person. Negotiations, critical business decisions, brainstorming sessions, providing sensitive feedback, and onboarding new employees are examples of activities that may lose some effectiveness when done remotely.

 

Some companies are already planning to shift to flexible workspaces after positive experiences with remote work during the pandemic, a move that will reduce the overall space they need and bring fewer workers into offices each day. A survey of 278 executives by McKinsey in August 2020 found that on average, they planned to reduce office space by 30 percent.

 

Remote work may also put a dent in business travel as its extensive use of videoconferencing during the pandemic has ushered in a new acceptance of virtual meetings and other aspects of work. While leisure travel and tourism are likely to rebound after the crisis, it is estimated that about 20 percent of business travel, the most lucrative segment for airlines, may not return. This would have significant knock-on effects on employment in commercial aerospace, airports, hospitality, and foodservice. E-commerce and other virtual transactions are booming.

 

Many consumers discovered the convenience of e-commerce and other online activities during the pandemic. In 2020, the share of e-commerce grew at two to five times the rate before COVID-19 (Exhibit 2). Roughly three-quarters of people using digital channels for the first time during the pandemic say they will continue using them when things return to “normal.”

 

 

Other kinds of virtual transactions such as telemedicine, online banking, and streaming entertainment have also taken off. Online doctor consultations has grew more than tenfold between April and November 2020. These virtual practices may decline somewhat as economies reopen but are likely to continue well above levels seen before the pandemic.

 

This shift to digital transactions has propelled growth in delivery, transportation, and warehouse jobs. In China, e-commerce, delivery, and social media jobs grew by more than 5.1 million during the first half of 2020.

 

2. COVID-19 may propel faster adoption of automation and AI, especially in work arenas with high physical proximity

Two ways businesses historically have controlled cost and mitigated uncertainty during recessions are by adopting automation and redesigning work processes, which reduce the share of jobs involving mainly routine tasks. In a global survey of 800 senior executives in July 2020, two-thirds said they were stepping up investment in automation and AI either somewhat or significantly.

 

Many companies deployed automation and AI in warehouses, grocery stores, call centers, and manufacturing plants to reduce workplace density and cope with surges in demand. The common feature of these automation use cases is their correlation with high scores on physical proximity, and research finds the work arenas with high levels of human interaction are likely to see the greatest acceleration in adoption of automation and AI.

 

 

3. The mix of occupations may shift, with little job growth in low-wage occupations

The trends accelerated by COVID-19 may spur greater changes in the mix of jobs within economies than we estimated before the pandemic.

We find that a markedly different mix of occupations may emerge after the pandemic across the eight economies. Compared to pre-COVID-19 estimates, we expect the largest negative impact of the pandemic to fall on workers in food service and customer sales and service roles, as well as less-skilled office support roles. Jobs in warehousing and transportation may increase as a result of the growth in e-commerce and the delivery economy, but those increases are unlikely to offset the disruption of many low-wage jobs.

 

Demand for workers in the healthcare and STEM occupations may grow more than before the pandemic, reflecting increased attention to health as populations age and incomes rise as well as the growing need for people who can create, deploy, and maintain new technologies.

 

Before the pandemic, net job losses were concentrated in middle-wage occupations in manufacturing and some office work, reflecting automation, and low- and high-wage jobs continued to grow. Nearly all low-wage workers who lost jobs could move into other low-wage occupations—for instance, a data entry worker could move into retail or home healthcare. Because of the pandemic’s impact on low-wage jobs, we now estimate that almost all growth in labour demand will occur in high-wage jobs. Going forward, more than half of displaced low-wage workers may need to shift to occupations in higher wage brackets and requiring different skills to remain employed.

Top Strategic Technology Trends for 2021

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Gartner produces one of the most comprehensive lists of the trends that CIOs and other senior executives should be paying attention to. This year, Gartner vice president Brian Burke presented the Top 10 strategic technology trends for 2021, grouping the main trends into “people centricity,” “location independence,” and “resilient delivery.” People centricity carries over from last year’s list but you can certainly see the increased emphasis on location independence and resilient delivery as a reaction to the pandemic, something no one saw a year ago.

Burke said 2020 has seen huge upheaval driven by the pandemic and its related economic impacts, and this sets the stage for a major change in the IT landscape. “CIOs must now strive to rapidly adapt to changing conditions to compose the future business. This requires the organizational plasticity to form and reform dynamically as business conditions change.”

 

People centricity highlights the way technology impacts stakeholders across the ecosystem, focusing on how people’s behaviors, experiences, and privacy will change. Location independence recognized that employees, suppliers, and customers can be anywhere and that the pandemic has accelerated the use of remote channels. Distributed cloud, anywhere operations, and new security paradigms drive this theme. Resilient delivery creates a technology organization that can rapidly adapt to overcome new challenges and support new operations. This includes creating a composable business architecture (which was the theme of this year’s IT Symposium/Xpo conference keynote), supported by AI engineer and hyperautomation technologies.

Note this list is separate from Gartner’s top predictions.

The top strategic technology trends for 2021 are below.

People Centricity

  1. Internet of Behaviors

Within the people centricity label, Burke started out by describing the Internet of Behaviors, which he said combines existing technologies that focus on the individual directly – facial recognition, location tracking and big data for example – and connects the resulting data to associated behavioral events, such as cash purchases or device usage.

He talked about how our ability to capture behaviors has improved, and we now can process behavioral events to do things such as measure driving performance to change insurance rates, or to create credit scores. He noted that while more things based on events are technically possible, there will be extensive ethical and societal debates about the different approaches employed to affect behavior.

By the end of 2025, he said, over half of the world’s population will be subject to at least one Internet of Behaviors program, whether private, commercial, or governmental.

 

  1. Total Experience

Burke said the second trend is “total experience,” which builds on last year’s “multi-experience” trend, talking about how organizations need a strategy that connects customer and employee experiences. This includes a range of interlocked experiences from the actual user experience of the product to interaction, participation, and advocacy.

He said Gartner predicts that by 2024, organizations providing a total experience will outperform competitors by 25 percent in satisfaction metrics for both customer and employee experience.

 

  1. Privacy-Enhancing Computation

Privacy is becoming a bigger issue, and new regulations will force organizations to be more concerned about privacy protection. Burke discussed new methods for delivering privacy such as differential privacy, homomorphic encryption, and trusted execution environments now offered on some CPUs and by the major clouds. He talked about being able to do things such as search on encrypted data; and protecting data when outsourced providers are using it or when sharing with untrusted partners.

Gartner believes that by 2025, half of large organizations will implement privacy-enhancing computation for processing data in untrusted environments and multiparty data analytics use cases.

Location Independence

  1. Distributed Cloud

New regulations, data residency requirements, and technologies such as edge computing are beginning to move many workloads away from central clouds to a more distributed environment. In this process, computing takes place at different physical locations, while the operation, governance, and evolution of the services remain the responsibility of the public cloud provider. Today we’re already seeing the big cloud providers creating “edge clouds” designed for Internet of Things (IoT) application, he said, with other models such as a metro area community cloud, 5G mobile edge cloud, and network edge cloud emerging.

He said there will be two paths for organizations to get there—one in which all the services are part of a single ecosystem, which typically includes the most features and integration; or portable applications and services, which gives you more ability to use different providers but typically offers fewer features.

Gartner says that by 2025, more than half of organizations will use a distributed cloud option at the location of their choice, enabling transformational business models.

  1. Anywhere Operations

In the new world, organizations have customers everywhere, employees everywhere, and a variety of services that again can be anywhere. Burke said we need an IT operating model that embraces remote operations and things such as virtual delivery. The key ideas here, Burke said, are digital first, remote first; digitally enhanced physical spaces, and distributed business capabilities.

By the end of 2023, Gartner predicts 40 percent of organizations will blend virtual and physical experiences leading to increased workforce productivity and customer reach.

 

  1. Cybersecurity Mesh

Burke noted that most organizational assets are now outside the traditional physical and logical security perimeters. Therefore he said, we need a “cybersecurity mesh” that enables anyone to access any digital asset securely, no matter where the asset or person is located. This would decouple policy enforcement from policy decision making via a cloud delivery model and allows identity to become the security perimeter.

 

Gartner predicts that by 2025, the cybersecurity mesh will support over half of digital access control requests.

Resilient Delivery

  1. Intelligent Composable Business

Recapping some of the theme’s from the conference’s keynote at this year’s IT Symposium/Xpo conference, Burke talked about the importance of having an intelligent composable business that radically re-engineers decision-making by accessing better information and responding more nimbly to it. He discussed how data, analytics, or applications need to work together to create more plasticity, and how organizations will need a data fabric and an application composition platform.

By 2023, Gartner predicts that organizations that have adopted a composable approach will outpace the competition by 80 percent in the speed of new feature implementation.

  1. AI Engineering

Gartner research shows that only 53 percent of projects make it from artificial intelligence (AI) prototypes to production. To create sustainable AI operations at scale, Burke said organizations will require AI engineering, which he said is based on three pillars: development operations (DevOps), model operations, and data operations. He said organizations should use DevOps principles to develop Ai projects more collaboratively, getting all the stakeholders involved; and said they must design these projects with more governance, and more explainability upfront. He said AI will improve over multiple disciplines, including Model Ops, compositive AI, and generative AI. Together, this will allow CIOs and developers to create AI models faster, and these models then to evolve dynamically.

By 2023, Gartner predicts at least half of IT leaders will struggle to move their AI predictive projects past proof of concept to a production level of maturity.

  1. Hyperautomation

Business executives are demanding excellence in digital operations and this is driving a need for automation, Burke said. This manifests itself in increasing requests for speed, efficacy, and capacity, which requires intelligent automation. This has been trending for a while, but the pandemic heightened demand with the requirement for everything to be “digital first.”

 

By 2024, Garter says organizations will lower operational costs by 30 percent by combining hyperautomation technologies with redesigned operational processes.

  1. Combinatorial Innovation

These were the main themes, and Burke concluded by talking about how “these trends combine and reinforce one another to create the digital world.” CIOs should explore combining these trends to lower costs and create value, and make it a strategic priority to improve the plasticity of business models and their supporting IT technology.

 

 

uk.pcmag.com

How has the UK jobs market been impacted?

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Before the coronavirus pandemic hit, the jobs market was incredibly buoyant, with statistics indicating that employment was at an all-time high. However, sadly the tides have turned with a number of employees recently losing their jobs or being placed on furlough as a result of the global pandemic.

Figures released by the ONS in June discovered that for the three months ending April 2020, the highest employment rate estimate in the UK was in the South East (79.5%) and the lowest was in Northern Ireland (71.6%). It also revealed that for the three months ending April 2020, the highest unemployment rate estimate in the UK was in the North East (5.2%) and the lowest was in Northern Ireland (2.3%); a joint record low unemployment rate.

Due to the closure of many businesses across the UK, including retailers, gyms, restaurants and pubs, these outlets have felt the severe brunt of coronavirus, while the tourism industry has struggled to stay afloat as international travel was stopped. For example, British airline Flybe announced it had gone into administration this year after struggling with the outbreak, meanwhile Sir Richard Branson announced plans to remortgage his private Caribbean island to raise money to help his Virgin Group business, which includes the Virgin Atlantic airline, survive.

To give you an idea of how the jobs market has changed over the last few months, we have compiled a list of some of the key stats and trends:

 

75.3% of Brits feel stressed about trying to find a new role in the current climate.
CV Library

 

Research has revealed the jobs and companies which have seen the biggest increase in searches since the UK entered lockdown (March 23, 2020), with ‘NHS Volunteer Job’ seeing a 355% increase and ‘Fruit Picking Jobs’ seeing an 843% increase.
Debut Careers

 

The new Improving Quality of Hire through Recruiting Enablement report revealed that 63% of businesses believe that identifying and attracting quality hires is the greatest challenge they face.
Aptitude Research and Oleeo

 

Delivery driver, warehouse operative, sales development representative, risk analyst and retail assistant are the top five most applied for jobs in the UK.
LinkedIn

 

In the COVID-19 Business Reaction Report, 54% of the businesses that took part in the survey revealed they have had to furlough staff and, worryingly, are only expecting to reactivate 60% of those furloughed.
IsoNation

 

Data has found that as many as one in five contractors are anticipating having to close their business down because of the crisis.
University of Edinburgh Business School and the Association of Independent Professionals and the Self-Employed (IPSE)

 

 

What does the future hold?

With a new decade comes a desire for change and a lot of people had big intentions for 2020. Whether that was to find a new job, set-up a new business or embark on an exciting new career path. Sadly, the coronavirus pandemic has flipped the world on its head and forced people to abandon these plans, which is resulting in a lot of angst and uncertainty.

For employers and recruiters, the fact that more people are wanting to change jobs is a massive positive, but we know that organisations are already making difficult decisions around their existing workforce. While job vacancies are starting to pick back up, opportunities have been limited over the past few months and this is naturally making job seekers feel nervous.

For help or advice on your business or career options, please contact us for some support.

 

 

Executive Grapevine 

Jobs after Coronavirus

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Jobs after Coronavirus 

Coronavirus has disrupted the jobs market significantly and some companies have paused their recruitment plans. Industries such as hospitality and retail are continuing to decline however food production, technology and front-line key workers continue to be in high demand. We have seen people pivot into temporary work, or find jobs that are not part of their career plans. While this is great for a short-term solution, we must also look at what jobs are going to be in demand post Covid19. More notably we must also prepare for the increased demand on an individual’s tech/digital skills, regardless of the industry you want to work within.  

The tech industry has been able to retain people and hire new employees due to the huge rise in remote working. The situation has also called for employers to use this as an opportunity to upskill and reskill workers in order to prepare them for a new digital era.  

Tech giants such as Amazon and Facebook are continuing to hire for roles such as engineers and data scientists. Amazon is advertising for 20,000 tech roles whilst Facebook has announced 10,000 new roles within product and engineering teams. The rationale behind this continuous tech recruitment is that most of these jobs can be remote based.  

These include roles such as 

  • Software engineers 
  • Data scientists 
  • UX researchers 
  • Account management  
  • Communication specialists  

With so much uncertainty around COVID19 and jobs, there has never been a more imperative time to prioritize learning and to upskill your own digital skills and workforce. Those who furloughed are still able to undertake training via the new government guidelines  

If your employee undertakes training 

Furloughed employees can engage in training, as long as in undertaking the training the employee does not provide services to, or generate revenue for, or on behalf of their organisation or a linked or associated organisation. Furloughed employees should be encouraged to undertake training. 

 

Upskill your own digital skills and workforce.

Udemy, Google Digital Garage and Make It Click are three of the more popular platforms to upskill you digital skills. These platforms offer a range of online courses that will prepare you for the future of work and offer guidance at various level regardless of your ability.  

 

Google Digital Garage 

Discover a range of free learning content designed to help grow your business or jump-start your career. You can learn by selecting individual modules, or dive right in and take an entire course end-to-end. Below are 3 popular courses to get started.

Understand the basics of code

Fundamentals of Graphic Design

Fundamentals of Digital Marketing

 

Udemy 

Udemy has also recently launched the Udemy Free Resource Centre which holds a collection of more than 150 free Udemy courses which will allow learners to upskill themselves and adapt to working remotely.  Currently the subject that has generated interest from most leaners is ‘Data Science’ and it has emerged as one of the top five topics learners are engaging with.   

Software Engineering 

Data Science 

Usability and UX Design 

Account Management  

Service Design 

Usability Testing and UX Research  

Service Design 

Data Analytics  

Digital Marketing 

AI 

 

Make IT Click

Graffiti Recruitment also offer free guided digital skills training via ‘Make IT Click’ for those that are unemployed and need support to get a job. We also offer training to those that want to retrain or improve their digital skills. We are part of the online centres network and have 137 bite sized courses ranging from:

Complete guide to setting up and using LinkedIn

Canva – online image designer and editor

Zoom – video meetings and webinars

We offer support virtually or over the phone. Check out some of the courses.  Want to know more please email hello@graffitirecruitment.co.uk or call 0330 2233 047. 

If you need support in upskilling or getting online please get in touch. 

Stay Safe, and remember; Lifelong learning is the future of work.  

 

What Is Digital Transformation, And Why It’s Important For Your Business?

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What is Digital Transformation? 

Digital transformation marks a radical rethinking of how an organisation uses technology, people and processes to fundamentally change business performance. The result is an elemental change as to how a business should operate and how they can continue to deliver value to customers. As well as that it can also be described as a shift in how organisations think, and can lead to letting go of traditional well-known business practices and introducing new streamlined, efficient, adaptable and accessible practices.  There are a variety of other definitions for Digital Transformation of course. Agile Elephant highlights the ways businesses will need to rearrange current practices, different ways of thinking, leadership, and why there is a need to incite innovation and improve all forms of customer and employee experience. 

COVID19 has also disrupted the working environment and presented new challenges for employers. Digital Transformation however has helped overcome these obstacles and bring new processes that will improve on outdated ones leading to more efficiency in businesses. Remote working is also a huge change instigated by the outbreak, but it has the potential with the right investment of technology to help businesses become more agile and provide employees with other flexible options.

 

Why is Digital Transformation Important?      

Undertaking Digital Transformation for a business is necessary to survive and thrive in a constantly changing digital landscape.  Businesses are taking this on board and are making it one of their top their priorities, it is no longer a suggestion for the future or one to sit on the back-burner. It is predicted that global spending on the practices for Digital Transformation will be $1.97 Trillion, that is according to the IDC. They also predict that digital transformation investment will steadily build with a compound growth rate of 16.7% between 2017 and 2022.       

Further predictions also mean that by the end 2020, digital strategy will and should delegate a capital budget of at least 10% of your business. This indicates the need to develop, and digital transformation as a vital investment. When it comes to digital investment, companies are planning to increase their investments by up to 75% during the period of the next 12-18 months. There is also a huge focus on data visualisation and machine learning.  

The vital move for businesses now is speed, as companies all seem to be at different places in the digital transformation process. IT Leaders must work fast to prove that digital transformation will lead to increased efficiency for the whole company. 

 

Digital Transformation Frameworks    

The level of Digital Transformation required will vary within each organisation. However there are some recurring themes within current frameworks and case studies. These are frameworks that all businesses should research further as they begin the process of transformation. Factors that are often mentioned include but are not limited to:

  • Strategic Objectives
  • Operational Excellence
  • Operations Architecture
  • Business Case Development
  • Solution Selection

Making Digital Transformation a Reality: Connecting CEO Vision ...

Successful organisations operate with a clear business direction, using a vision, roadmap and framework that define the way forward. Without these crucial strategic instruments, businesses would focus only on solving today’s problems and fail to create continuous value. But does your organisation have a clear digital strategy? The answer, most likely, is “no.” This has created an untenable situation for many companies, considering that IT is increasingly interwoven into the very fabric of most businesses, markets and societies.  

New digital solutions offer an opportunity to improve how organisations compete and create a foundation for outperforming rivals near and far. A white paper from Cognizant introduces a framework that organisations can use to develop a digital vision and build new business models based on digital opportunities. They have provided examples of organisations that have disrupted their industries by rethinking their approach to doing business, and recommended various approaches to jump-starting your organisation’s digital journey. 

 

Leading a Business Transformation  

In order for a business to continue to deliver exceptional customer experience and exceed expectations, CIO’s are now working alongside key executives and making new beneficial decisions. These are changes that include re-skilling employees, starting up innovation labs and beginning experimentation’s with new technologies. 

When embarking on implementing digital solutions within your business the key question to ask should be; what are the intended business results you want to attain and what experience do you want your customers to have? From here it begins with these outcomes, the business models you are pursuing and basically working backwards from that point.  It is imperative to understand your customer journey map and lifecycle.

Source Picture: Campaign Monitor 

Customer Journey Mapping Will Improve Your Company's Bottom Line ...

3 Top tips  to help Transform your business:

Have a set list of objectives: Define a clear strategy and plan. Find out what you want your business, employees and customers to experience. Where are the pain points or bottles necks with your business and how can you introduce technology to solve these problems. 

Welcome an adaptive design approach: Adaption is a huge part now of the digital transformation process with focused KPIs now outdated. Being adaptive in design will allow for CIOs to make changes quickly. Successful transformations are a result of being adaptive. Business leaders who reported success were those who were likely to look at monthly changes to their overall strategy. 

Adopt agile execution. Encourage risk taking, enabling even lower-level employees to make decisions, fail fast and learn.  

 

Key Digital Transformation Roles  

While emerging tech and revamped processes are crucial, it is also important that you have the right staff staff in place to lead your business through the transition.  

Software engineers, cloud computing specialists and product managers remain key roles for companies seeking to roll out new products and services. DevOps leaders galvanize software development by merging development with operations, enabling companies to continuously iterate software to speed delivery.

Also, in high demand are data scientists and architects as companies want to extract trends and insights from a vast array of data. Digital transformation also lean increasingly on machine learning and artificial intelligence.

IT departments are also in need of a variety of expert roles when executing a digital transformation plan for a business. These roles include UX designers, digital trainers, writers, business analysts and workplace technology managers. For further insight into knowing who your key players are check out: 4 critical roles for digital transformation

 

What next…

Digital transformation has revolutionised and changed operations in all the key areas of businesses. Traditional business practices will become outdated and will need to be replaced with new efficient practices that will improve ways of thinking and experiences. This kind of transformation is important as businesses that do not adapt to this new transformation could be putting themselves at a disadvantage.  

If you would like to find out more information on digital transformation and how it could impact your business or career, please get in touch with one of our digital experts. 

 

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